Inspect the actual fleet, not just the proposal
A polished pitch deck means very little if the assigned vehicles are inconsistent. Buyers should inspect bus age, interior condition, documentation, maintenance approach, and backup availability.
Define SLAs clearly
Good contracts specify punctuality thresholds, escalation timing, replacement response, driver behavior standards, and reporting format. Vague service language creates avoidable disputes later.
Ask for sample reporting
If a vendor claims strong reporting, request examples of trip summaries, complaint logs, route deviation reporting, and vehicle maintenance records.
Pilot before committing to scale
A limited launch over a few routes reveals how the operator handles pressure, exceptions, and communication in real service conditions.